Express Plumbing & Septic

Express Plumbing demonstrates strong technical competence and generally completes projects, but is significantly undermined by serious pricing and professionalism issues. Multiple reviews document deceptive pricing practices, hidden fees, and aggressive owner behavior toward customers—including seniors and disabled individuals. While field technicians receive consistent praise for skill and resp... Read more

Express Plumbing demonstrates strong technical competence and generally completes projects, but is significantly undermined by serious pricing and professionalism issues. Multiple reviews document deceptive pricing practices, hidden fees, and aggressive owner behavior toward customers—including seniors and disabled individuals. While field technicians receive consistent praise for skill and responsiveness, the owner's conduct (screaming at elderly customers, misrepresenting quotes, adding undisclosed charges) creates a pattern of customer mistreatment that overshadows positive workmanship. The company's WW Score reflects this contradiction: solid execution capability marred by unethical business practices. Read less