Buckhead Plumbing & HVAC

This contractor has a deeply polarized review profile: a cluster of enthusiastic 5-star reviews from 2014–2018 is heavily counterbalanced by a sustained pattern of serious 1-star complaints spanning 2018–2024. The negative reviews are detailed, specific, and credible — alleging unlicensed work, dangerous installations (carbon monoxide leak from an improperly installed water heater), systemat... Read more

This contractor has a deeply polarized review profile: a cluster of enthusiastic 5-star reviews from 2014–2018 is heavily counterbalanced by a sustained pattern of serious 1-star complaints spanning 2018–2024. The negative reviews are detailed, specific, and credible — alleging unlicensed work, dangerous installations (carbon monoxide leak from an improperly installed water heater), systematic overcharging, refusal to honor warranties, non-payment to subcontractors, and hostile behavior toward customers who complained. Multiple reviewers independently allege that Steve Malone operates without a valid license while advertising as licensed, a pattern corroborated across several reviews. The positive reviews, while present, are largely older (pre-2019) and several lack specific detail, reducing their evidentiary weight relative to the highly specific and consistent negative accounts. The single positive review from 2023 is an outlier and cannot offset the volume and severity of documented misconduct. Read less