Bowen’s Septic Tank

Bowen Septic has a deeply polarized review profile, with enthusiastic praise from satisfied customers offset by serious, detailed complaints from others. Professionalism is the most contested dimension: multiple reviews praise courteous, communicative technicians by name, while an almost equal number describe rude staff, ignored callbacks, dismissive owners, and disrespectful behavior. Pricing is ... Read more

Bowen Septic has a deeply polarized review profile, with enthusiastic praise from satisfied customers offset by serious, detailed complaints from others. Professionalism is the most contested dimension: multiple reviews praise courteous, communicative technicians by name, while an almost equal number describe rude staff, ignored callbacks, dismissive owners, and disrespectful behavior. Pricing is a significant liability — repeated complaints about undisclosed trip fees, prices doubling on-site, wildly inflated repair quotes compared to competitors, and charges exceeding what was quoted drag this dimension down considerably. Project completion is similarly mixed: several reviews describe prompt, thorough work, but others document no-shows, abandoned follow-through, unresolved repairs, and failure to return calls for urgent issues. Experience scores moderately — some technicians are praised for skill and knowledge, but multiple reviews describe missed diagnoses, damage caused during work (broken pipes, cracked driveway, sewage backflow), and repair recommendations that competitors later deemed unnecessary or grossly overpriced. Read less