Shumate Heating & Air

Shumate demonstrates significant inconsistency across all dimensions. While the company shows strong technical expertise and occasional excellent professionalism (particularly in installations and select technicians like Troy, Tim, and Derek), it is severely hampered by chronic pricing complaints, poor scheduling/communication practices, and documented instances of misdiagnosis and overselling. Th... Read more

Shumate demonstrates significant inconsistency across all dimensions. While the company shows strong technical expertise and occasional excellent professionalism (particularly in installations and select technicians like Troy, Tim, and Derek), it is severely hampered by chronic pricing complaints, poor scheduling/communication practices, and documented instances of misdiagnosis and overselling. The company's advertised same-day and emergency services are frequently not delivered. Multiple reviews detail aggressive upselling tactics, failure to follow through on promises, and unresponsive management. However, loyal long-term customers and successful installations indicate capability when execution aligns with promises. Read less