Preferred Plumbing and Septic

This single review paints a deeply negative picture across multiple dimensions. The reviewer describes poor phone etiquette, a failure to identify the business when answering, vague and uncertain pricing guidance, and a complete failure to follow through on a promised scheduling callback. The job was never booked, let alone completed, indicating a serious breakdown in the intake and communication ... Read more

This single review paints a deeply negative picture across multiple dimensions. The reviewer describes poor phone etiquette, a failure to identify the business when answering, vague and uncertain pricing guidance, and a complete failure to follow through on a promised scheduling callback. The job was never booked, let alone completed, indicating a serious breakdown in the intake and communication process. No technical work was performed, so experience cannot be assessed. All scores are heavily penalized due to the explicit failures described and the very low confidence resulting from only one review. Read less