Plumb Xpress Plumbing & Drain

Xpress Plumbing has a deeply troubled review profile dominated by serious, detailed complaints across all four scored dimensions. Five of eight reviews are 1-star and describe a consistent pattern of abandoned work, failure to return calls, work not completed to code, unlicensed work resulting in county fines, and an unresponsive owner (Donnie Herrin). The three positive reviews — while genuine ... Read more

Xpress Plumbing has a deeply troubled review profile dominated by serious, detailed complaints across all four scored dimensions. Five of eight reviews are 1-star and describe a consistent pattern of abandoned work, failure to return calls, work not completed to code, unlicensed work resulting in county fines, and an unresponsive owner (Donnie Herrin). The three positive reviews — while genuine in tone — are significantly older (2019, 2021, 2023) and are heavily outweighed by the volume and severity of the negative accounts. Project completion is the most critically damaged dimension, with multiple reviewers explicitly describing paid work that was never finished, incorrectly performed, or failed inspection. Professionalism scores are similarly devastated by repeated documented instances of no-shows, ignored phone calls, and broken commitments by both technicians and the owner. Read less