Jordan Air and Plumbing

Jordan Air receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Professionalism is severely compromised by poor communication, unresponsiveness, staff turnover, rude treatment, and failure to honor callbacks—documented in 7 reviews. Pricing is a major concern with 5 reviews citing overcharging, lack of transparency, inflated quotes, and expl... Read more

Jordan Air receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Professionalism is severely compromised by poor communication, unresponsiveness, staff turnover, rude treatment, and failure to honor callbacks—documented in 7 reviews. Pricing is a major concern with 5 reviews citing overcharging, lack of transparency, inflated quotes, and exploitation of vulnerable customers. Project completion is undermined by incomplete work, extended delays (2+ months without updates), missed appointments (4 no-shows), and unresolved warranty claims across 6 reviews. Experience shows technical incompetence including incorrect unit sizing causing property damage, wrong filter orders, and poor installation practices. Only 2 positive reviews exist, with one being a former employee testimonial (potentially biased) and one from 2021 praising warranty handling—insufficient to offset the overwhelming pattern of failure. Read less