High Priority Plumbing and Services

High Priority Plumbing shows significant inconsistency across service quality and customer outcomes. While professionalism scores reasonably well (72.5) with many technicians praised for courtesy and punctuality, the company is severely hampered by poor pricing practices (58.0), with numerous complaints of overcharging, inflated quotes, and aggressive upselling. Project completion is particularly ... Read more

High Priority Plumbing shows significant inconsistency across service quality and customer outcomes. While professionalism scores reasonably well (72.5) with many technicians praised for courtesy and punctuality, the company is severely hampered by poor pricing practices (58.0), with numerous complaints of overcharging, inflated quotes, and aggressive upselling. Project completion is particularly weak (65.0), with recurring issues of incomplete repairs, misdiagnosis, and failure to honor warranties or callbacks. Technical experience is moderate (71.0), with skilled technicians offset by frequent diagnostic errors and poor follow-through. The company's reliance on warranty company referrals appears to correlate with lower accountability and higher customer dissatisfaction. Read less