Casteel Heating, Cooling, Plumbing & Electrical

Casteel's review corpus is overwhelmingly negative across all four dimensions, with the most damaging patterns being systematic price gouging, repeated appointment cancellations, and persistent failure to resolve issues after multiple service visits. Pricing is the single worst-performing dimension: dozens of reviewers explicitly document markups of 50–2,500% above market rates, undisclosed disp... Read more

Casteel's review corpus is overwhelmingly negative across all four dimensions, with the most damaging patterns being systematic price gouging, repeated appointment cancellations, and persistent failure to resolve issues after multiple service visits. Pricing is the single worst-performing dimension: dozens of reviewers explicitly document markups of 50–2,500% above market rates, undisclosed dispatch and fuel surcharge fees, and high-pressure upselling tactics that push unnecessary full-system replacements when minor repairs were all that was needed. Project completion is nearly as poor, with numerous customers reporting 5–20+ technician visits for the same unresolved issue, abandoned or incomplete work, code violations discovered post-installation, and a pattern of management and customer-relations staff failing to follow through on promised callbacks or remedies. Professionalism scores are dragged down by widespread appointment no-shows and last-minute cancellations, rude or threatening technician behavior, failure to clean up after work, and a documented inability to escalate complaints to supervisors. Experience scores reflect a recurring pattern of misdiagnosis — capacitors misidentified as failed compressors or entire systems, incorrect tonnage installations, improperly installed ductwork and drain lines, and code violations — though a meaningful minority of reviews (roughly 15–20%) do describe skilled, knowledgeable technicians who resolved issues correctly on the first visit, preventing the experience score from reaching the floor. The positive reviews, while genuine in tone and specific in detail, are heavily outnumbered and skewed toward older dates or isolated individual technicians rather than the company as a whole. Read less