2 Brothers Septic

2 Brothers Septic has a strong base of positive reviews praising professionalism, honesty, and communication, with multiple reviewers specifically calling out named technicians like Charles, Troy, and Jimmy for their transparency and knowledge. However, the score is significantly pulled down by serious, credible negative reviews: one customer was charged more than twice the estimate with yard dama... Read more

2 Brothers Septic has a strong base of positive reviews praising professionalism, honesty, and communication, with multiple reviewers specifically calling out named technicians like Charles, Troy, and Jimmy for their transparency and knowledge. However, the score is significantly pulled down by serious, credible negative reviews: one customer was charged more than twice the estimate with yard damage left behind, another documented a case of work not completed as charged (solid waste tank never pumped despite being billed), inadequate equipment installed, and no follow-up callback — a severe project completion failure. A third negative review describes a poor customer experience where Troy declined to dig up the tank and was unavailable same-day, leaving a chemo patient without water. Pricing confidence is also undermined by the cost-doubling complaint and the general pattern of estimates not matching final charges. The score reflects a contractor with genuine strengths but documented, serious failures that cannot be dismissed. Read less