E. Dennis Heating, Cooling, Plumbing & Electrical

E. Dennis (The Original Plumber) exhibits a deeply polarized performance profile. While individual technicians frequently demonstrate strong technical skills and professionalism (evidenced by 5-star reviews praising specific workers like Fernando, Donny, and Jake), the company systematically undermines this through aggressive pricing practices, poor follow-up, and unreliable scheduling. The most d... Read more

E. Dennis (The Original Plumber) exhibits a deeply polarized performance profile. While individual technicians frequently demonstrate strong technical skills and professionalism (evidenced by 5-star reviews praising specific workers like Fernando, Donny, and Jake), the company systematically undermines this through aggressive pricing practices, poor follow-up, and unreliable scheduling. The most damaging pattern is pervasive price gouging: customers report markups of 1400% on parts, quotes 2-4x higher than competitors for identical work, and pressure-sales tactics during vulnerable moments (emergency calls, yard already excavated). Project completion suffers from no-shows, cancellations after minimal missed calls, and failure to return calls from dissatisfied customers. The company's responsiveness to complaints is nearly non-existent, with multiple reviews documenting 5+ unanswered calls to management. Positive reviews cluster around specific technicians and HVAC work; negative reviews span plumbing, septic, and electrical services, suggesting inconsistent quality control and possible systemic issues in sales practices. Read less