Farmer & Irwin Corp

Farmer & Irwin demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by poor communication, lack of transparency in pricing, intimidation tactics (collections threats), and failure to honor warranty commitments. Pricing practices are consistently problematic, with customers reporting excessive charges for minor work, lack of upfront estimates, a... Read more

Farmer & Irwin demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by poor communication, lack of transparency in pricing, intimidation tactics (collections threats), and failure to honor warranty commitments. Pricing practices are consistently problematic, with customers reporting excessive charges for minor work, lack of upfront estimates, and unexplained billing. Project completion is unreliable, with multiple visits required to diagnose simple problems, work that fails shortly after completion, and no warranty coverage. Technical expertise is questionable, evidenced by repeated misdiagnosis, throwing parts at problems rather than systematic troubleshooting, and inability to identify root causes on first visit. Read less