CSI Plumbing

CSI Plumbing has a deeply mixed record across all four dimensions. Professionalism is undermined by two credible negative reviews citing slow response times (3+ days to return calls) and failure to honor a callback guarantee on a running toilet, despite several positive reviews praising responsiveness and attitude. Pricing is a significant concern — two detailed negative reviews describe charges... Read more

CSI Plumbing has a deeply mixed record across all four dimensions. Professionalism is undermined by two credible negative reviews citing slow response times (3+ days to return calls) and failure to honor a callback guarantee on a running toilet, despite several positive reviews praising responsiveness and attitude. Pricing is a significant concern — two detailed negative reviews describe charges well above original quotes and a shocking $550 bill for under an hour of simple sink hookup work, which directly contradicts the 'fair pricing' claims in the positive reviews. Project completion is similarly split: one reviewer reports abandoned warranty work on a running toilet, and another describes incorrect installation of a drain trap that the customer had to fix themselves after the crew left. The positive reviews, while numerous, are heavily clustered on a single date (2019-08-01) with generic, non-specific praise, which substantially reduces their credibility and weight. Read less