Adams J A

Both reviews are strongly negative and paint a consistent picture of poor performance across all dimensions. The first review describes an inexperienced technician who failed to fix the drain and rude staff when a complaint was raised. The second review details a technician arriving without the proper tools, requiring a second trip that was billed to the customer, resulting in a charge of nearly $... Read more

Both reviews are strongly negative and paint a consistent picture of poor performance across all dimensions. The first review describes an inexperienced technician who failed to fix the drain and rude staff when a complaint was raised. The second review details a technician arriving without the proper tools, requiring a second trip that was billed to the customer, resulting in a charge of nearly $500 for a drip repair — a clear pricing and professionalism failure. Customer relations were described as retaliatory, with the account being canceled after the customer disputed the overcharge. Across both reviews, workmanship, communication, pricing transparency, and job completion all received explicit criticism. Read less