Smith Plumbing Company

Smith Plumbing demonstrates strong overall performance with a WW Score of 78.2, driven by consistently positive feedback on professionalism, experience, and pricing. The company excels in technical skill and workmanship, with many customers praising knowledgeable technicians and quality repairs. However, the score is tempered by a notable pattern of serious complaints regarding project completion,... Read more

Smith Plumbing demonstrates strong overall performance with a WW Score of 78.2, driven by consistently positive feedback on professionalism, experience, and pricing. The company excels in technical skill and workmanship, with many customers praising knowledgeable technicians and quality repairs. However, the score is tempered by a notable pattern of serious complaints regarding project completion, communication failures, and unprofessional conduct from ownership—particularly Mr. Smith. Multiple customers reported no-shows, lack of follow-up, incomplete work, and condescending communication, which significantly impacts reliability. While the majority of recent reviews (past 12 months) are highly positive, the recurring negative incidents suggest inconsistency in service delivery and customer respect. Read less