Peaden Air Conditioning, Plumbing & Electrical

Peaden receives genuinely strong praise for individual technician professionalism, courtesy, and technical knowledge across many reviews spanning over a decade, which elevates the professionalism and experience scores. However, these positives are substantially offset by a persistent and serious pattern of negative reviews citing deceptive upselling, fabricated repair needs, wildly inflated pricin... Read more

Peaden receives genuinely strong praise for individual technician professionalism, courtesy, and technical knowledge across many reviews spanning over a decade, which elevates the professionalism and experience scores. However, these positives are substantially offset by a persistent and serious pattern of negative reviews citing deceptive upselling, fabricated repair needs, wildly inflated pricing, and repeated failures to complete scheduled appointments or honor commitments. Pricing is the weakest dimension, with numerous reviewers across multiple years describing quotes that were thousands of dollars above competitors, hidden fees, and charges for work not performed. Project completion is also significantly dragged down by multiple accounts of abandoned work, repeated no-shows, rescheduling failures, and jobs left unfinished after full payment. The overall picture is a company with capable technicians but systemic operational and ethical problems that create a highly inconsistent customer experience. Read less