Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative, painting a consistent picture of poor performance across every dimension. Professionalism is severely damaged by reports of workers arriving maskless during COVID, staff arguing with customers in their own homes, unanswered callbacks, and a dismissive 'okay' response when notified of a faulty repair. Pricing concerns are explicit and serious — one reviewe... Read more
All three reviews are strongly negative, painting a consistent picture of poor performance across every dimension. Professionalism is severely damaged by reports of workers arriving maskless during COVID, staff arguing with customers in their own homes, unanswered callbacks, and a dismissive 'okay' response when notified of a faulty repair. Pricing concerns are explicit and serious — one reviewer paid $381 for work that was later shown to be done incorrectly, and another was billed twice for labor after being promised a free return visit. Project completion is the most alarming dimension: multiple reviews describe jobs left incomplete or done with wrong or used parts, with toilets continuing to malfunction after supposedly being fixed. Experience scores are also very low, with reviewers citing incorrect parts installation, inability to complete garbage disposal work, and a competitor fixing the same issues in 15 minutes for a fraction of the cost. Read less