Cooper’s Plumbing & Air

Cooper's Plumbing and Air receives overwhelmingly negative reviews across all four scored dimensions, with pricing being the single most damaging area. Reviewers repeatedly describe deceptive billing practices, hidden service fees, extreme markups on inexpensive parts (e.g., capacitors costing $10–$30 billed at $500–$700+), and bait-and-switch quoting tactics. Project completion is severely un... Read more

Cooper's Plumbing and Air receives overwhelmingly negative reviews across all four scored dimensions, with pricing being the single most damaging area. Reviewers repeatedly describe deceptive billing practices, hidden service fees, extreme markups on inexpensive parts (e.g., capacitors costing $10–$30 billed at $500–$700+), and bait-and-switch quoting tactics. Project completion is severely undermined by chronic no-shows, repeated rescheduling without notice, work left incomplete or done incorrectly, and in at least two cases equipment failing again within days of a repair. Professionalism scores marginally above the floor only because a small number of reviews (3 out of 25) praised individual technicians like Jason, Jonathan, and Robert by name, though these positive experiences appear isolated. Technical competence is broadly questioned, with multiple reviewers reporting misdiagnoses, improperly installed equipment, refrigerant leaks after installation, and oversized units — with other companies subsequently correcting Cooper's work at a fraction of the cost. Read less