Air Around the Clock

The overwhelming majority of reviews describe deeply negative experiences across all four dimensions, with only a small minority of positive reviews providing any counterbalance. Professionalism scores are devastated by pervasive reports of rude customer service staff, managers who refuse to take calls or return them, and technicians with dismissive or aggressive attitudes — including one road r... Read more

The overwhelming majority of reviews describe deeply negative experiences across all four dimensions, with only a small minority of positive reviews providing any counterbalance. Professionalism scores are devastated by pervasive reports of rude customer service staff, managers who refuse to take calls or return them, and technicians with dismissive or aggressive attitudes — including one road rage incident involving a company vehicle. Pricing scores are among the lowest possible, driven by dozens of explicit complaints about extreme markups (e.g., $5 parts billed at $265, $15 parts billed at $350, $32 parts billed at $1,100), undisclosed charges, and bait-and-switch sales tactics pushing unnecessary unit replacements. Project completion is critically low due to repeated accounts of faulty installations causing water damage, units failing within days or weeks of installation, technicians abandoning jobs mid-repair, and the company refusing to honor warranties or fix damage caused by their own employees. Experience scores reflect a pattern of misdiagnosis, incorrect repairs, motors installed backwards, wrong-sized coils forced into units, and multiple technicians per job each finding a different problem — with a small number of positive reviews describing skilled individual technicians preventing a score of zero. Read less