Rooter-Man of Tampa Bay

Rooter-Man of Tampa Bay has a deeply polarized review profile, with a dominant pattern of severe complaints about office staff and management rudeness spanning from 2008 through 2024. Professionalism scores extremely low because the overwhelming majority of negative reviews — across many years and many different reviewers — cite the same core issue: rude, dismissive, and hostile phone staff an... Read more

Rooter-Man of Tampa Bay has a deeply polarized review profile, with a dominant pattern of severe complaints about office staff and management rudeness spanning from 2008 through 2024. Professionalism scores extremely low because the overwhelming majority of negative reviews — across many years and many different reviewers — cite the same core issue: rude, dismissive, and hostile phone staff and management, including the owner herself. Project completion is also significantly dragged down by a high volume of no-call no-show complaints, abandoned work, and at least one major case of shoddy workmanship requiring extensive remediation. Pricing receives a moderate score because while some reviewers praised fair and competitive rates, others reported bait-and-switch pricing, dishonest upselling, and fabricated justifications for higher charges. Experience scores moderately because individual field technicians — Joe, Pete, Dominik, Gene, Devine, and others — are frequently praised for skill and knowledge, but this is undermined by at least two documented cases of poor workmanship and one case of a technician attempting to oversell unnecessary work. Read less