Ray Duncan Plumbing Today

This contractor's review profile is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rudeness, late arrivals, ignored callbacks, a supervisor described as unresponsive and dishonest, and even an alleged theft incident that was poorly investigated. Pricing is a consistent flashpoint, with multiple reviewers describing quotes as g... Read more

This contractor's review profile is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rudeness, late arrivals, ignored callbacks, a supervisor described as unresponsive and dishonest, and even an alleged theft incident that was poorly investigated. Pricing is a consistent flashpoint, with multiple reviewers describing quotes as grossly inflated, aggressive upselling tactics, billing errors that were never corrected, and charges for work that was not completed. Project completion is critically low, with multiple reviews describing unfinished jobs, failed inspections, permit mismanagement, and work that created new problems rather than solving existing ones. Experience scores marginally higher than the other dimensions only because a small number of positive reviews describe knowledgeable and skilled technicians, but these are heavily outweighed by accounts of incompetent diagnosis, improper pipe mounting that caused water damage, and repairs that failed the next day. Read less