R & R Plumbing & Heating

R&R Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most contested dimension: multiple positive reviews praise promptness, courtesy, and honest phone advice, while several negative reviews describe rude phone interactions, a plumber who talked excessively on the customer's dime, an unanswered emergency callback, and a dismissive owner who refused to address bi... Read more

R&R Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most contested dimension: multiple positive reviews praise promptness, courtesy, and honest phone advice, while several negative reviews describe rude phone interactions, a plumber who talked excessively on the customer's dime, an unanswered emergency callback, and a dismissive owner who refused to address billing disputes. Pricing similarly divides reviewers — several customers highlight fair and transparent quotes, while others report being charged significantly more than quoted, billed for unnecessary work, or charged for time wasted by the plumber's own behavior. Project completion is a significant concern: multiple reviews describe work that was not completed properly, required redo, or was left in worse condition than before, including a gas leak attributed to poor workmanship and a dishwasher installation left incomplete. On the experience side, long-term customers and several detailed positive reviews credit Ron and the team with deep technical knowledge, particularly around boilers, steam heat, and hard-to-find parts, but negative reviews describe failed joints requiring redo, incorrect diagnoses, and a gas conversion that caused ongoing problems. The score reflects a contractor with genuine expertise and loyal long-term customers, offset by a consistent pattern of serious service failures documented across multiple years. Read less