FAST of Florida

FAST of Florida demonstrates severe systemic failures across all dimensions. While individual technicians (Harvey, Joe, Jonathan, Roberto, Richard, Mike) occasionally receive praise for technical competence and friendliness, the company's overall operations are marked by chronic communication breakdowns, missed appointments, incomplete work, and aggressive pricing practices. The most damaging patt... Read more

FAST of Florida demonstrates severe systemic failures across all dimensions. While individual technicians (Harvey, Joe, Jonathan, Roberto, Richard, Mike) occasionally receive praise for technical competence and friendliness, the company's overall operations are marked by chronic communication breakdowns, missed appointments, incomplete work, and aggressive pricing practices. The most damaging pattern is project completion failures—multiple customers report abandoned jobs, unresolved issues after expensive repairs, and lack of follow-through on promised callbacks. Pricing concerns are pervasive, with customers reporting vastly inflated estimates ($4,500 vs. $635 for identical repairs, $5,000 vs. $200 elsewhere) and hidden charges. Professionalism is undermined by late arrivals (8 hours late in one case), unresponsive management, and dismissive customer service staff. The company's corporate takeover appears to have coincided with deterioration in service quality. Read less