Brown Heating, Cooling, and Plumbing

Brown Heating Cooling and Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately, as many positive reviews praise courteous, on-time technicians by name, but this is significantly offset by multiple accounts of staff hanging up on customers, technicians refusing to work on certain units, and a general manager making measurement errors. Pricing is the... Read more

Brown Heating Cooling and Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately, as many positive reviews praise courteous, on-time technicians by name, but this is significantly offset by multiple accounts of staff hanging up on customers, technicians refusing to work on certain units, and a general manager making measurement errors. Pricing is the weakest dimension, with repeated and specific complaints about overcharging, inability to cancel contracts, billing errors, surprise charges, and quotes described as thousands of dollars above competitors — though a handful of reviewers found pricing fair or reasonable. Project completion is also troubled, with a major case of a $10,000 HVAC unit never working properly for three months, an installation that required multiple return visits due to incorrect measurements, a 30-day-only warranty that left a customer with recurring issues, and a plumbing job left incomplete — partially offset by positive accounts of thorough, prompt, and complete work. Experience scores in the lower-moderate range: several technicians are praised for diagnosing difficult problems and performing quality work, but others caused damage to a functioning unit, failed to diagnose root causes over months, and one refused to service a common brand entirely. Read less