Besel Plumbing

Besel Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: several reviews praise punctuality, friendliness, and communication, but serious negative incidents — including a technician misdiagnosing pipe material, a company refusing service without explanation, a tech reversing hot/cold lines, and a tech allegedly lying about damagi... Read more

Besel Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: several reviews praise punctuality, friendliness, and communication, but serious negative incidents — including a technician misdiagnosing pipe material, a company refusing service without explanation, a tech reversing hot/cold lines, and a tech allegedly lying about damaging a dishwasher — significantly drag the score down. Pricing is the weakest dimension, with multiple independent reviewers explicitly calling charges excessive, one alleging a $792 charge for minimal work with no itemized receipt, and another finding a competitor completed the same work for less than a third of the quoted price. Project completion is middling: several whole-house replumbing and water heater jobs were completed well and on time, but there are notable failures including a clog returning within days, a reversed faucet connection requiring a callback, and an abandoned or declined service situation. Experience scores similarly — skilled craftsmanship is praised in several larger jobs, but the misidentification of pipe material (PVC called cast iron across two visits) and the dishwasher damage incident raise serious competency concerns that cannot be ignored. Read less