Rinaldi’s Energy Solutions

Rinaldi's presents a deeply split picture across its review history. Recent reviews from 2025 are overwhelmingly positive, praising courteous and knowledgeable technicians, timely arrivals, and thorough explanations — driving professionalism and experience scores upward. However, a significant body of negative reviews spanning 2015–2024 reveals serious and recurring concerns: pricing is the mo... Read more

Rinaldi's presents a deeply split picture across its review history. Recent reviews from 2025 are overwhelmingly positive, praising courteous and knowledgeable technicians, timely arrivals, and thorough explanations — driving professionalism and experience scores upward. However, a significant body of negative reviews spanning 2015–2024 reveals serious and recurring concerns: pricing is the most consistently criticized dimension, with multiple reviewers citing extreme markups on parts (e.g., $270 for a $12–$30 capacitor), quotes double those of competitors, and hidden or misrepresented warranty costs. Project completion is also materially impacted by documented cases of no-shows, missed callbacks, abandoned permits, misdiagnoses leading to unnecessary replacement quotes, and unresolved follow-through failures. The experience dimension is mixed — individual technicians are frequently praised, but systemic diagnostic errors and management-level failures drag the score down considerably. Read less