Terry’s Plumbing Air & Energy

Terry's Plumbing exhibits highly inconsistent service quality with significant polarization in customer experiences. While multiple reviews praise professional technicians (Devyn, Jacob, Nathan, John, Keith) who demonstrate expertise and responsiveness, an equally substantial number of reviews document serious failures in professionalism (no-shows, poor communication, unprofessional appearance and... Read more

Terry's Plumbing exhibits highly inconsistent service quality with significant polarization in customer experiences. While multiple reviews praise professional technicians (Devyn, Jacob, Nathan, John, Keith) who demonstrate expertise and responsiveness, an equally substantial number of reviews document serious failures in professionalism (no-shows, poor communication, unprofessional appearance and behavior), project completion (incomplete repairs requiring multiple visits, unresolved issues), and pricing transparency (unauthorized work, inflated charges, disputed billing). The company shows strength in technical problem-solving when engaged properly, but critical weaknesses in scheduling reliability, follow-up communication, and billing practices significantly undermine overall trustworthiness. Recent reviews (2023-2024) show more negative patterns than older reviews, suggesting potential deterioration in service standards. Read less