Randy Mask Plumbing

Randy Mask Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: many older reviews praise punctuality, courtesy, and communication, while a significant cluster of recent reviews (2021–2025) describe repeated no-shows, no-call failures, unreturned voicemails, and in one case aggressive and threatening beh... Read more

Randy Mask Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: many older reviews praise punctuality, courtesy, and communication, while a significant cluster of recent reviews (2021–2025) describe repeated no-shows, no-call failures, unreturned voicemails, and in one case aggressive and threatening behavior from the owner himself. Project completion is similarly split — several reviews confirm jobs were finished well and quickly, but multiple reviews document abandoned estimates, missed appointments across multiple attempts, and one serious case of incomplete work (uncapped drain) that caused documented health harm over three years. Pricing feedback is mixed: some reviewers found pricing fair and reasonable, while others explicitly called out rates as significantly higher than competitors with no prior disclosure. Experience scores moderately — when technicians did show up, workmanship was generally praised, but the uncapped drain incident and a damaged dishwasher represent serious quality failures that cannot be ignored. The overall WW Score reflects a contractor with genuine capability but serious and recurring operational and accountability failures, particularly in recent years. Read less