Daniel’s Plumbing Service

Daniel's Plumbing exhibits a deeply polarized customer experience. While older reviews (pre-2018) and recent positive reviews praise technical expertise, reliability, and fair pricing, a significant cluster of negative reviews from 2018–2023 document serious issues: excessive billing, poor communication, unprofessional phone interactions, missed appointments, and failure to stand behind work. Pr... Read more

Daniel's Plumbing exhibits a deeply polarized customer experience. While older reviews (pre-2018) and recent positive reviews praise technical expertise, reliability, and fair pricing, a significant cluster of negative reviews from 2018–2023 document serious issues: excessive billing, poor communication, unprofessional phone interactions, missed appointments, and failure to stand behind work. Professionalism is undermined by documented rudeness from staff and ownership, late arrivals without notification, and dismissive customer service. Pricing complaints are frequent and specific—customers report being charged $600+ for 15-minute jobs, undisclosed fees, inflated labor rates, and refusal to adjust bills. Project completion suffers from incomplete work, callbacks that are charged as new service calls, and lack of warranty follow-through. Technical skill remains a strength when work is completed, but inconsistent execution and poor follow-up significantly diminish overall value. The company appears to have experienced a decline in service standards during the 2018–2023 period. Read less