Pardo & Son Plumbing

Pardo & Son has a large and long-standing customer base with many loyal repeat clients who praise the team's friendliness, responsiveness, and technical competence across a wide range of plumbing jobs. However, a meaningful minority of reviews — spanning multiple years including recent ones — document serious reliability failures: no-shows without notice, missed appointment windows, failure to... Read more

Pardo & Son has a large and long-standing customer base with many loyal repeat clients who praise the team's friendliness, responsiveness, and technical competence across a wide range of plumbing jobs. However, a meaningful minority of reviews — spanning multiple years including recent ones — document serious reliability failures: no-shows without notice, missed appointment windows, failure to return calls, and in some cases incomplete or incorrect work that was not remedied. Professionalism scores are pulled down significantly by recurring no-show and communication complaints, which appear across different reviewers and time periods, indicating a systemic rather than isolated issue. Project completion is similarly impacted by reviews describing abandoned jobs, unresolved callbacks, and work left unfinished. Pricing and experience scores are more favorable, with many customers noting fair quotes, transparent pricing, and skilled workmanship, though a few reviews cite incorrect diagnoses and shoddy finishing work. Read less