Royal Rooter

The overwhelming majority of reviews praise technicians as professional, friendly, courteous, and knowledgeable, driving strong scores across all four dimensions. Pricing is generally viewed favorably — multiple reviewers cite fair rates, one technician honored an original quote despite a longer job, and one reviewer explicitly noted prices are roughly half those of major competitors — but two... Read more

The overwhelming majority of reviews praise technicians as professional, friendly, courteous, and knowledgeable, driving strong scores across all four dimensions. Pricing is generally viewed favorably — multiple reviewers cite fair rates, one technician honored an original quote despite a longer job, and one reviewer explicitly noted prices are roughly half those of major competitors — but two negative reviews flag overbilling and a failure to advise on a warrantied part, tempering the pricing score. Project completion is the most penalized dimension: one detailed 1-star review describes incomplete excavation work that left clay pipe in place, no post-job inspection, trash buried in the yard, and a manager comment suggesting the customer was upsold unnecessarily; a separate review describes a drain job where the technician billed for time spent largely standing around. Experience scores well overall given consistent praise for diagnosing and resolving complex issues, but the incomplete excavation job and the misidentified grease-trap situation introduce meaningful doubt. Recency is strong — the majority of substantive reviews are from 2025 — though a meaningful cluster of older reviews (2011–2019) also contributes context. Read less