Rooter One

Rooter One earns strong marks for professionalism, with dozens of reviews praising individual technicians — particularly Joe, Peter, Lawrence, Coleman, and Chase — for being courteous, knowledgeable, punctual, and communicative. Experience scores are solid, with multiple reviewers noting skilled diagnostics, problem-solving under pressure, and quality workmanship across a wide range of plumbin... Read more

Rooter One earns strong marks for professionalism, with dozens of reviews praising individual technicians — particularly Joe, Peter, Lawrence, Coleman, and Chase — for being courteous, knowledgeable, punctual, and communicative. Experience scores are solid, with multiple reviewers noting skilled diagnostics, problem-solving under pressure, and quality workmanship across a wide range of plumbing and septic jobs. Project completion is generally positive but is meaningfully dragged down by a small number of serious complaints: one reviewer alleged a line was not properly cleared and a tank only half-emptied, another described a 6-month job completion delay with permit violations, and a third reported having to hire a second company to fix Rooter One's work. Pricing is the weakest dimension — while several reviewers praised fair or reasonable pricing, multiple others explicitly called out overpricing on septic pumping, a doubled quote mid-job, and a $350 charge for a simple faucet swap — resulting in a below-average score for that dimension. The overall picture is a company with genuinely skilled and professional field technicians but inconsistent pricing transparency and a handful of serious project execution failures that cannot be ignored. Read less