Pence Plumbing

Pence Plumbing has a strong overall reputation built on consistent praise for responsiveness, fair pricing, and quality workmanship across a large number of reviews spanning many years. Professionalism scores well but is meaningfully dragged down by three notable negative reviews: one describing a complete failure to return calls after multiple attempts, one describing being blown off without expl... Read more

Pence Plumbing has a strong overall reputation built on consistent praise for responsiveness, fair pricing, and quality workmanship across a large number of reviews spanning many years. Professionalism scores well but is meaningfully dragged down by three notable negative reviews: one describing a complete failure to return calls after multiple attempts, one describing being blown off without explanation, and one detailing a dishonest interaction where the owner lied about his location. Project completion is similarly strong in the majority of cases but is penalized by a 1-star review citing a failed repair that recurred within two weeks and a subsequent refusal to honor a callback, as well as another review where a proposal was never sent despite repeated follow-up. Pricing and experience dimensions are consistently positive with no negative mentions, suggesting these are genuine strengths of the business. The recency of the negative reviews — spanning 2013 through 2025 — suggests the responsiveness and follow-through issues are not isolated incidents but a recurring pattern worth noting. Read less