FPL Home Services

This company exhibits severe and systemic problems across all dimensions. While individual technicians frequently receive praise for politeness, punctuality, and technical skill (evidenced by 5-star reviews praising specific workers), the organization as a whole is plagued by deceptive sales practices, hidden fees, non-responsive management, and failure to honor warranties and service commitments.... Read more

This company exhibits severe and systemic problems across all dimensions. While individual technicians frequently receive praise for politeness, punctuality, and technical skill (evidenced by 5-star reviews praising specific workers), the organization as a whole is plagued by deceptive sales practices, hidden fees, non-responsive management, and failure to honor warranties and service commitments. The most damaging pattern is aggressive upselling of unnecessary equipment (mold scares, coil replacements, full unit replacements) combined with refusal to stand behind work or honor contractual obligations. Management consistently fails to return calls or address complaints. The company's pricing is substantially above market rates, and customers report being charged processing fees, handling fees, and service charges not disclosed upfront. Project completion is undermined by long delays in parts ordering, missed appointments without notification, and incomplete work. Read less