Custom Plumbing

Custom Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and consistent body of reviews praising punctuality, communication, and courteous technicians. Professionalism is the most frequently cited strength, with dozens of reviewers specifically calling out on-time arrivals, proactive communication, and polite, respectful staff. Project completion scores are h... Read more

Custom Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and consistent body of reviews praising punctuality, communication, and courteous technicians. Professionalism is the most frequently cited strength, with dozens of reviewers specifically calling out on-time arrivals, proactive communication, and polite, respectful staff. Project completion scores are high but tempered by three notable negative reviews: one describing a job that was not completed correctly (ongoing leak after a weekend call), one involving property damage (cabinet gash) that the owner refused to adequately address, and one involving a billing/collections dispute. Pricing is generally viewed favorably, with multiple reviewers noting fair hourly rates, transparency about costs, senior and military discounts, and at least two documented instances of the company proactively issuing refunds for overcharges — a rare and trust-building practice. Experience scores are strong, with many reviewers praising technicians by name and highlighting their technical knowledge and problem-solving ability, though the failed faucet repair noted in one 1-star review prevents a higher ceiling. Read less