Cooke’s Plumbing and Septic - WRE

Cooke's Plumbing & Septic receives overwhelmingly negative reviews across all four scored dimensions, with pricing being the single most-cited complaint across the entire review set. Numerous reviewers explicitly describe being quoted prices 2x to 9x higher than competitors, being charged for work not performed, and experiencing high-pressure upselling tactics — driving the pricing score to a cr... Read more

Cooke's Plumbing & Septic receives overwhelmingly negative reviews across all four scored dimensions, with pricing being the single most-cited complaint across the entire review set. Numerous reviewers explicitly describe being quoted prices 2x to 9x higher than competitors, being charged for work not performed, and experiencing high-pressure upselling tactics — driving the pricing score to a critically low level. Project completion is similarly damaged by repeated accounts of failed warranty follow-through, incomplete work, return visits that did not resolve issues, and at least one instance of a newly installed drain field failing within months. Professionalism scores marginally higher due to a small cluster of positive reviews praising specific technicians by name (Nick, Justin, Coleman, Victor), but these are heavily outweighed by accounts of late arrivals, no-shows, threatening behavior, and dismissive customer service. Experience scores slightly above the other dimensions only because a handful of reviewers acknowledged that individual technicians demonstrated genuine technical knowledge, though this is undercut by multiple accounts of shoddy workmanship, incorrect diagnoses, and improperly completed repairs. Read less