Cleary Plumbing & Air

Cleary Plumbing exhibits a stark bifurcation in customer experience. Professionalism scores relatively well (72.5) with consistent praise for courteous technicians, timely communication, and responsive office staff across 48 reviews. However, pricing is severely problematic (35.0 across 32 mentions), with overwhelming evidence of excessive markups, bait-and-switch tactics, and charges 2-10x higher... Read more

Cleary Plumbing exhibits a stark bifurcation in customer experience. Professionalism scores relatively well (72.5) with consistent praise for courteous technicians, timely communication, and responsive office staff across 48 reviews. However, pricing is severely problematic (35.0 across 32 mentions), with overwhelming evidence of excessive markups, bait-and-switch tactics, and charges 2-10x higher than competitors for identical work. Project completion (62.0) is compromised by incomplete work, failed diagnostics, abandoned jobs, and broken follow-up promises. Technical experience (71.0) shows mixed results—some technicians demonstrate strong problem-solving, while others misdiagnose issues or recommend unnecessary work. The company's reputation appears artificially inflated by positive reviews, with multiple customers noting suspicious review patterns and alleged fake review practices. Read less