A Plus Rooter Sewer and Drain Services

A Plus Rooter has a strong base of positive reviews praising punctuality, friendliness, and responsiveness, which drives a solid professionalism score. However, several serious negative reviews significantly temper the overall picture: one customer paid $800 and never had their problem resolved, never received promised documentation, and was ignored on follow-up; another reported a problem that re... Read more

A Plus Rooter has a strong base of positive reviews praising punctuality, friendliness, and responsiveness, which drives a solid professionalism score. However, several serious negative reviews significantly temper the overall picture: one customer paid $800 and never had their problem resolved, never received promised documentation, and was ignored on follow-up; another reported a problem that recurred within a week with charges for unresolved repeat visits; and a third described hidden after-hours fees and incomplete work. Pricing is the weakest dimension, with multiple reviewers citing unexpected charges, fees above quoted amounts, and at least one instance of what appears to be overcharging an elderly customer for trivial work. Project completion is also meaningfully dragged down by at least two clear cases of work that was paid for but left unresolved, which is a serious reliability concern. Read less