Petrillo’s Plumbing

Petrillo's Plumbing shows a genuinely mixed track record across all four dimensions. On the positive side, many reviewers praise individual technicians by name for being knowledgeable, friendly, punctual, and thorough, and several reviews highlight successful same-day or emergency completions. However, there are multiple serious negative reviews describing complete failures in responsiveness and c... Read more

Petrillo's Plumbing shows a genuinely mixed track record across all four dimensions. On the positive side, many reviewers praise individual technicians by name for being knowledgeable, friendly, punctual, and thorough, and several reviews highlight successful same-day or emergency completions. However, there are multiple serious negative reviews describing complete failures in responsiveness and communication — including one customer left without service for two days during a flood emergency, another who experienced a hostile and unresolved service visit after 9 unanswered callbacks, and a third who reported weeks of waiting with no resolution. Pricing is similarly split: several reviewers call prices fair or reasonable, while one reviewer explicitly describes a verbal quote that doubled without notice upon job completion. The experience dimension scores highest, as technical skill is rarely questioned even in negative reviews, but project completion and professionalism are dragged down significantly by documented failures in follow-through and owner-level responsiveness. Read less