B & R Industries

B&R Industries has a deeply mixed record across all four dimensions. Professionalism scores are dragged down significantly by two serious incidents: a technician who failed to properly diagnose a faulty timer and recommended unnecessary expensive work, and an owner who failed to respond to a documented complaint after three follow-up calls — both of which offset the genuine praise received in ot... Read more

B&R Industries has a deeply mixed record across all four dimensions. Professionalism scores are dragged down significantly by two serious incidents: a technician who failed to properly diagnose a faulty timer and recommended unnecessary expensive work, and an owner who failed to respond to a documented complaint after three follow-up calls — both of which offset the genuine praise received in other reviews for courteous, responsive service. Pricing is the weakest dimension, anchored by a severe allegation of a quoted price of $1,600 ballooning to a $2,900 invoice with a lien threat, which is a major red flag; only one other review praised pricing as reasonable. Project completion is mixed — some reviews describe quick, thorough work while others describe incomplete diagnosis and unresolved issues. Experience scores similarly reflect a split between highly skilled technicians praised by name and at least one technician described as unknowledgeable and untrained. Read less