Overview of Company Customer Sentiment Analysis in May
All three reviews are negative and paint a deeply concerning picture of this contractor. Professionalism is severely damaged across multiple reviews: one vendor describes demands to alter a signed contract in ways that would constitute tax fraud, another reports dangerous driving behavior and a dismissive response when reported, and a third describes months of ignored callbacks and a staff member ... Read more
All three reviews are negative and paint a deeply concerning picture of this contractor. Professionalism is severely damaged across multiple reviews: one vendor describes demands to alter a signed contract in ways that would constitute tax fraud, another reports dangerous driving behavior and a dismissive response when reported, and a third describes months of ignored callbacks and a staff member responding 'Whatever' to a complaint. Project completion is critically undermined by the water heater installation review, which documents a faulty installation causing a leak, followed by three to four months of inaction and no follow-through on fixing the error. The single experience data point is also negative, as an AO Smith representative confirmed the installation was done incorrectly — a wrench was used where hand-tightening was explicitly required. Pricing receives a very low score due to the allegation of demanding contract changes that would implicate the other party in tax fraud, suggesting deeply unethical financial conduct. Read less