Heatwave Heating & Cooling & Plumbing

Heatwave demonstrates critically poor performance across all four dimensions. Professionalism is severely compromised by pervasive non-responsiveness, missed appointments, and hostile owner behavior (refusing calls, blocking customers on social media, retaliating against negative reviews). Project completion is undermined by incomplete installations, repeated failed service visits, and multi-month... Read more

Heatwave demonstrates critically poor performance across all four dimensions. Professionalism is severely compromised by pervasive non-responsiveness, missed appointments, and hostile owner behavior (refusing calls, blocking customers on social media, retaliating against negative reviews). Project completion is undermined by incomplete installations, repeated failed service visits, and multi-month delays on simple repairs. Pricing concerns are substantial, with documented overcharging, hidden fees, and upselling of unnecessary services. Experience/workmanship is consistently poor, with improper installations, incorrect materials, and technicians requiring YouTube tutorials. The company exhibits a pattern of deceptive practices including misrepresenting warranty coverage, failing to pull permits, and pressuring elderly customers into unnecessary replacements. Read less