Overview of Company Customer Sentiment Analysis in May
Both reviews paint a severely negative picture of Resolve Plumbing across the dimensions that could be assessed. Professionalism scored near zero due to explicit, detailed accounts of refusal to communicate with customers, failure to return calls, and unresponsiveness both before and after appointments. Project completion also scored near zero, as both reviewers explicitly state that no work was p... Read more
Both reviews paint a severely negative picture of Resolve Plumbing across the dimensions that could be assessed. Professionalism scored near zero due to explicit, detailed accounts of refusal to communicate with customers, failure to return calls, and unresponsiveness both before and after appointments. Project completion also scored near zero, as both reviewers explicitly state that no work was performed despite appointments being scheduled — and in one case, the warranty company recorded the job as completed when nothing was done. Pricing and experience could not be scored as neither reviewer mentioned cost or technical workmanship. The scores are based on only two reviews and should be treated with caution in terms of breadth, though the consistency of the complaints across both reviews reinforces their credibility. Read less