Next Plumbing Supply

Next Plumbing Supply shows a deeply split customer experience. A core group of staff — particularly Melissa — receive consistent, enthusiastic praise for knowledge, professionalism, and follow-through on warranty and return issues, which drives positive scores in experience and project completion. However, a significant minority of reviews (5 out of 18, roughly 28%) describe outright rude, dis... Read more

Next Plumbing Supply shows a deeply split customer experience. A core group of staff — particularly Melissa — receive consistent, enthusiastic praise for knowledge, professionalism, and follow-through on warranty and return issues, which drives positive scores in experience and project completion. However, a significant minority of reviews (5 out of 18, roughly 28%) describe outright rude, dismissive, or unhelpful staff interactions, including being ignored, lectured, and lied to — pulling professionalism scores down substantially. Pricing is generally viewed favorably by those who comment on it, with multiple reviewers calling prices competitive or excellent. The completion dimension is mixed: warranty replacements and part sourcing were handled well by some staff, but errors such as delivering the wrong product and failing to communicate necessary accessories (e.g., disposal power cord) reflect meaningful process failures. Read less