Grand Rooter

Grand Rooter exhibits highly polarized performance with stark contrasts between positive and negative experiences. Professionalism scores moderately at 68 due to mixed evidence: some reviews praise exceptional communication and punctuality, while others document repeated cancellations, poor responsiveness, and inability to provide clear information. Pricing is a significant weakness at 45, with mu... Read more

Grand Rooter exhibits highly polarized performance with stark contrasts between positive and negative experiences. Professionalism scores moderately at 68 due to mixed evidence: some reviews praise exceptional communication and punctuality, while others document repeated cancellations, poor responsiveness, and inability to provide clear information. Pricing is a significant weakness at 45, with multiple customers reporting excessive charges ($380 for toilet rebuild, $1,100 for 2 hours work) relative to competitor quotes. Project completion is similarly weak at 55, hampered by extended delays, missed appointments, and incomplete initial quotes. Experience and workmanship receive higher marks at 82 when work is completed, but this is overshadowed by operational failures. The company demonstrates technical competence but severe execution and business practice deficiencies. Read less