Express Drain & Sewer Cleaning

Express Drain & Sewer demonstrates strong overall performance with a WW Score of 76.8, driven primarily by consistent professionalism and reliable project completion across recent reviews (2024-2025). The company excels in customer service communication, with staff members like Marilyn and Estefani frequently praised for responsiveness. However, the score is tempered by significant historical issu... Read more

Express Drain & Sewer demonstrates strong overall performance with a WW Score of 76.8, driven primarily by consistent professionalism and reliable project completion across recent reviews (2024-2025). The company excels in customer service communication, with staff members like Marilyn and Estefani frequently praised for responsiveness. However, the score is tempered by significant historical issues: multiple 1-star reviews from 2013-2023 document serious problems including no-shows, poor punctuality, communication failures, and pricing disputes. Recent reviews (past 12 months) are overwhelmingly positive (5-star), suggesting potential operational improvements, but older negative patterns create justified caution. Pricing remains a concern with complaints about high inspection fees and lack of transparent pricing policies. Read less