Plumb Better

Plumb Better receives strong praise for professionalism, punctuality, and courteous technicians — particularly Jason, Terry, and Scott — across many recent reviews, which drives the professionalism score upward. However, pricing is a persistent and serious concern spanning the entire review history, with multiple customers explicitly calling out overcharging, lack of itemized receipts, and one... Read more

Plumb Better receives strong praise for professionalism, punctuality, and courteous technicians — particularly Jason, Terry, and Scott — across many recent reviews, which drives the professionalism score upward. However, pricing is a persistent and serious concern spanning the entire review history, with multiple customers explicitly calling out overcharging, lack of itemized receipts, and one allegation of post-hurricane price gouging, pulling the pricing dimension well below average. Project completion is mixed: many jobs are completed same-day and efficiently, but there are notable failures including a re-clogged drain within a week with no warranty honored, a catastrophic property damage incident, a missed leak requiring a callback, and a no-show appointment with no communication. Experience scores moderately well given positive technical feedback from many reviewers, but is tempered by incidents of incorrect diagnoses, mismatched pipe repairs, and an unnecessary $3,000 upsell recommendation for a simple re-caulk job. Read less