Frank Wood & Son Plumbing

Frank Wood Plumbing demonstrates inconsistent performance across all dimensions. While professionalism scores reasonably well (72) with many positive mentions of punctuality, friendliness, and responsiveness, significant concerns emerge in pricing (58) with multiple complaints of overcharging, unexplained hourly rates, and lack of transparency. Project completion is particularly problematic (65), ... Read more

Frank Wood Plumbing demonstrates inconsistent performance across all dimensions. While professionalism scores reasonably well (72) with many positive mentions of punctuality, friendliness, and responsiveness, significant concerns emerge in pricing (58) with multiple complaints of overcharging, unexplained hourly rates, and lack of transparency. Project completion is particularly problematic (65), with numerous reviews citing abandoned work, missed appointments without communication, incomplete repairs, and failure to honor commitments. Experience shows moderate competence (71) but is undermined by misdiagnosis, poor workmanship, and damage caused during service. The company exhibits a troubling pattern of strong initial service followed by follow-up failures and communication breakdowns. Read less