Advanced Air Home Services

Advanced Air Home Services presents a deeply polarized review profile: a large cluster of recent 5-star reviews praising individual technicians for punctuality, courtesy, and professionalism sits alongside an extensive and detailed body of 1-star reviews describing systemic failures in pricing, warranty honoring, project completion, and customer service. The pricing dimension is the most severely ... Read more

Advanced Air Home Services presents a deeply polarized review profile: a large cluster of recent 5-star reviews praising individual technicians for punctuality, courtesy, and professionalism sits alongside an extensive and detailed body of 1-star reviews describing systemic failures in pricing, warranty honoring, project completion, and customer service. The pricing dimension is the most severely damaged, with numerous credible, detailed accounts of extreme price gouging — including a $709 charge for 30 minutes of plumbing work, $491 for a $50 capacitor, and $7,900 for a $3,200 unit — dragging that score to the lowest of all dimensions. Project completion suffers significantly from repeated patterns of no-shows, abandoned warranty repairs lasting weeks or months, misdiagnoses left unresolved, and technicians leaving without confirming work was functional. Professionalism scores moderately due to many positive individual technician mentions, but is substantially offset by documented rude call center staff, unreturned calls, broken appointment promises, and management failures. Experience is mixed: many reviewers praise specific technicians as knowledgeable, but multiple reviews describe misdiagnoses, incorrect installations, and unqualified technicians being dispatched to jobs they were not certified for. Read less