Dial Duron

Both reviews describe severe failures across all dimensions. Review 1 documents aggressive sales tactics targeting an elderly customer, fraudulent loan paperwork, incomplete AC installation requiring multiple callbacks, and hostile management response. Review 2 describes a critical diagnostic error (cutting the wrong water line), lack of follow-up, and complete non-responsiveness to refund request... Read more

Both reviews describe severe failures across all dimensions. Review 1 documents aggressive sales tactics targeting an elderly customer, fraudulent loan paperwork, incomplete AC installation requiring multiple callbacks, and hostile management response. Review 2 describes a critical diagnostic error (cutting the wrong water line), lack of follow-up, and complete non-responsiveness to refund requests totaling over $2,100 in damages. With only 2 reviews and both uniformly catastrophic, a reliable WW Score cannot be calculated. The pattern suggests systemic operational and ethical failures. Read less